Terms & Conditions

By booking with Canary Wharf Cleaners Co, you agree to the terms below.

1) Bookings & Confirmation

Bookings are confirmed once we agree the scope, date/time, and you have paid any required deposit/full amount (as stated at booking).

2) Payments

Payment terms will be confirmed during booking. Where applicable, a deposit may be required to secure your slot. Remaining balance (if any) is due as agreed before/after service.

3) Cancellations & Rescheduling

If you need to cancel or reschedule, please notify us as soon as possible. Cancellation/reschedule fees may apply depending on notice given and whether a team has been allocated. We aim to be fair and reasonable.

4) Access, Keys & Parking

You are responsible for providing safe access to the property at the agreed time (keys/concierge codes/parking permits). Any delays caused by lack of access may reduce the time available to complete the clean or may require rescheduling and additional charges.

5) Scope of Work

We clean according to the agreed scope and selected service. Any additional requests not included in the confirmed scope may require an additional charge. Extremely poor condition, excessive limescale/grease, or extra rooms/items not disclosed may affect the final price or require extra time.

6) What’s Excluded (unless agreed)

Hazardous waste, biohazards, heavy mould remediation, hoarding/clear-outs, and external high-level window cleaning are not included unless specifically agreed and quoted.

7) Photos & Quality Control

We may take before/after photos for quality control and proof of completion. If you have privacy concerns, notify us before the job.

8) Re-clean Policy

If you believe an area has been missed, you must notify us within 48 hours of completion and provide photos where possible. We will arrange a return visit where appropriate. The re-clean policy applies to items within the agreed scope and requires reasonable access to the property.

9) Damage / Breakages

Please report any concerns within 48 hours with supporting photos. We will investigate fairly. We are not responsible for pre-existing damage, wear and tear, faulty fixtures, or items not secured.

10) Liability

We take care in delivering services, but liability is limited to the amount paid for the specific service unless otherwise required by law. Nothing in these terms limits liability where it is unlawful to do so.

11) Complaints

We aim to resolve issues quickly. Please contact us via WhatsApp/phone with details and photos where possible.

12) Governing Law

These terms are governed by the laws of England and Wales.